Unify all your communication channels into one place, eliminating the need to switch between platforms. Gain a shared view and increased visibility in team inboxes to improve communication and response times.
By staying vigilant and proactive, we consistently monitor SLAs to guarantee that each email is not only received promptly but also resolved within the specified time frame. Our meticulous attention to SLA adherence ensures that no task slips through the cracks, providing a reliable and efficient experience for our users.
Involve anyone in your organization in customer conversations with a simple @mention, just like on Twitter. Eliminate unnecessary forwards and cc's.
Track key metrics such as CSAT, response time, missed SLAs, and more to measure the effectiveness of your customer support system and identify areas for improvement.
ENGO, Viale Ancona 26,
30172 Venezia (VE)